Beyond Aggravated

Allie had been asked to be a bridesmaid for a good friend’s ring ceremony.

She bought the dress out in Utah and all I needed to do was buy the ribbon to go with it.  We picked out the ribbon when she was home, but I waited until I had a coupon from Michael’s so I could get a better deal.  All I needed was 4 yards.

I went to Michaels armed with my coupon. . .

I found the ribbon and headed to the register.  There was a ridiculously LONG line.  I go there often and I did not recognize the cashier.  I figured out she was new when another employee asked her if she needed help (she had the only register open and the line was as long as I’ve seen it.)  She told the other gal that she was not allowed to have any help.

I finally got up to the register, determined to be pleasant because it wasn’t her fault the line was so long.  But then my day turned sour.

As she rang up my four yards of ribbon (she had to cut it), I handed her the coupon.  The coupon was for 40% off my purchase of one item.  What a surprise to me that only one of those four yards in a SINGLE cut was allowed to get the discount.  I asked her about that and she insisted that each yard was a separate item.

Now remember, there is a really long line. . . so I decided to pay for the ribbon and return later to work it out.  I figured if that was indeed the case (it was not noted by the ribbon or anywhere else that this was the policy) then I could simply return the ribbon and buy it elsewhere.  I go often enough to know the return policy!

I returned a few hours later and saw the SAME cashier but with no line.  I went up to the register and told her that I would like to talk to the manager since I figured she wouldn’t know any more than she did earlier in the day.

That is where my *fun* started.  Apparently each Michael’s is at liberty to make up whatever policies they want.  I was told that the cashier was right. . . I could only use the coupon on one quarter of the piece of ribbon that I had bought.  Whatever!  So I told her that I would like to return it.  But apparently there is an unwritten policy that you cannot return cut ribbon. . . it does not say that anywhere on their receipt. . .

I was not happy. . . not at all.  So I told the manager that I would not be shopping there again.  She said she didn’t care.  I went on to tell her that I would tell my friends and many of them would not shop there either.  And guess what?  She doesn’t care if you shop there either!

So there you go. . . Michaels lost this shopper (who used to go weekly) for over a little over $2.00.  I have not step foot in there since.  And they don’t care.

(pass it on)